Project communication
Decisions, approvals, and important changes should be documented through the agreed project channel.
Service standards
Policy.
How we manage communication, changes, access, delivery, and support.
Scope changes
Work outside the approved scope is reviewed for cost and schedule impact before implementation.
Credentials and access
Access is limited to what delivery requires. Credentials should be shared through an approved secure method.
Hosting and maintenance
Maintenance windows, third-party outages, renewals, and service limits are handled under the applicable plan.
Support requests
Support is prioritized by severity and service coverage. New features may require a separate estimate.
Responsible use
CodeCobra services may not be used for unlawful, abusive, deceptive, or security-compromising activity.